EastEnders Apology? Fat Chance.

The Blog we have all been waiting for.
The Apology from the BBC following on my previous Mocking Clubfoot Blog.
well i am sorry to disappoint everyone they haven't even said they are Sorry! In my Talipes group every one was getting their replies most peoples where the same or similar reply; so i just presumed i would get the same? but no my reply was the most bizarre of them all. Condensing some have said.
The beginning of my apology....
"Thank you for contacting us regarding the BBC One programme 'EastEnders' on 23 July.
I understand you’re unhappy because you found a scene involving the characters Derek & Jack Branning, in which the condition 'Congenital Talipes Equinovarus' (Club Foot) was discussed, to be offensive. "
yes ofcourse i found it offencive, But what i found even more bizarre was in the next part of the email, they turn it all around & start talking about the Ronnie Mitchel storyline? when Baby James was born with positional Talipes?! What on earth has this got to do with my complaint? are they trying to explain that they done a lovely storyline on Talipes before? Ha i can barely remember anything about it & i was pregnant with Hugo at the time knowing he had Bilateral Talipes they did not highlight it enough! it also has nothing to do with the Mitchell brothers fight!? The reason i complained? in either my complaint or my Blog i never mentioned Ronnie's baby? so in my eyes has nothing to do with me.
she goes on to explain ...

"On the subject of the talipes, it was certainly not our intention to upset or mislead any of our viewers. In the episode we specifically portrayed Ronnie's baby (James) as having positional talipes, as opposed to structural talipes, a related but permanent and more debilitating type of club foot. Positional talipes is both a common and temporary neonatal condition caused by cramped conditions in the womb and, in milder cases, it can resolve itself without any treatment. You are quite right to point out that in some cases additional treatment such as physiotherapy may be required to rectify the condition, depending on its severity, but James did not require such treatment."

This whole paragraph they confused me. they seem to be telling me & educating me about Talipes? Ha what a joke my son is almost 7 months old... walk a mile in my shoes kind of thing before you try to tell me what structural & positional talipes differences are... talk about annoying me!   I showed my "Talipes group"  these are there responses;
  • Mother -1 : Very different from the other responses, u do wonder ?

  •  Bex Harding Confused to why the Ronnie's story line was brought into it? X
  •  Mother -2 :Very different from my reply , very strange that mentioned the Ronnie storyline. Did you not mention it in your complaint ? Xx


  • Mother -3 : How very condescending, they may have registered your complaint but did they read it!!!!!or am I being a bit thick.

  •  Bex Harding No I am so confused! I even re read my blog as I sent them the link, confused!!! X
  • Mother -4 : It is a very strange response. They seem to be trying to educate you on the different types of talipes! None of their responses look like the sort of response a person has sat down and wrote with the intention of apologising for causing offence. It seems like they've done a bit of research and tried to prove to us that they know a little bit about the condition, instead of apologising for offending us!

They then go on to explain how they learnt about Talipes from a midwfie with 20 years experience? 
 "On this issue and other aspects of the storyline, we sought advice from a midwife with over 20 years of experience, and as a midwifery practise educator she now also teaches trainee midwives. Our experienced adviser assured us that positional talipes was the most appropriate condition to use for baby James's birth defect and she also read scripts to ensure that we portrayed the condition accurately and appropriately."
last but defiantly not least a comment from a very dear friend of mine who's Son is Emilyn's age with Talipes. 

  •  Mother -5 : A midwife with 20 years of experience may still never see a child with talipes. None of the midwives who dealt with My Son had ever seen a case before. Sorry BBC but sounds like you wanted a convenient "minor problem that can be resolved and forgotten about after three episodes" thing here!
 But its all OK though they have registered my complaint... & I've obviously accepted my non apology? or not! this is not a apology, they are just digging themselves out of a hole!! I am not happy with this response...
i am even more disgusted by my response than i thought i would be! its complete opposite to others & other people did get a "I'm Sorry" I did not!!!!!

"I'd also like to assure you that I've registered your complaint on our Audience Log. This is a daily report of audience feedback that’s made available to all BBC staff, including members of the BBC Executive board, channel controllers and other senior managers.
The Audience Logs are seen as important documents that can help shape decisions on future BBC programmes and content.
Once again, thank you for contacting us."
 The differnce of the apologies two different but the same context & both with a Sorry in...
"Your complaint was discussed with the production team and we were sorry to read you were concerned about the reference in this episode of ‘EastEnders’.

The Branning brothers, Derek, Jack and Max, were bantering with each other in the aftermath of what had clearly been a disastrous football match. With Derek ribbing Jack and Max about their performance on the pitch, and insinuating that this was down to their womanising, an offended Jack and Max retorted that Derek didn't play football as a kid because of his club foot. Derek, who is normally a pretty imposing figure, and unused to being challenged, was unusually defensive, feeling that this somehow undermined his masculinity. That is not to say that it does, but that this is how this particular character perceives it.
This exchange was not intended to cause any offence or distress to those who have (or have had) club foot; it was merely three brothers winding each other up, using their knowledge of each other's sensitivities to press their buttons.
We are sorry for any upset this may have caused you - we can assure you this was not our aim."
"Thanks for contacting us regarding ‘EastEnders’ from 23 July on BBC One. I understand you were unhappy with a scene involving characters discussing 'Congenital Talipes Equinovarus' (Club Foot) as you found this offensive. Your complaint was discussed with the production team and we were sorry to read you were concerned about the reference in this episode of ‘EastEnders’. The Branning brothers, Derek, Jack and Max, were bantering with each other in the aftermath of what had clearly been a disastrous football match. With Derek ribbing Jack and Max about their performance on the pitch, and insinuating that this was down to their womanising, an offended Jack and Max retorted that Derek didn't play football as a kid because of his club foot. Derek, who is normall
y a pretty imposing figure, and unused to being challenged, was unusually defensive, feeling that this somehow undermined his masculinity. That is not to say that it does, but that this is how this particular character perceives it. This exchange was not intended to cause any offence or distress to those who have (or have had) club foot; it was merely three brothers winding each other up, using their knowledge of each other's sensitivities to press their buttons. We are sorry for any upset this may have caused you - we can assure you this was not our aim. To that end I’d like to assure you I've registered your complaint on our audience log. This is an internal report of audience feedback which we compile daily and is available for viewing by all our staff. This includes all programme makers and channel controllers, along with our senior management. It ensures that your points, along with all other comments we receive, are considered across the BBC. Thanks again for taking the time to contact us."
 
 I wont bore you with Everyone Else's apologies - but i have been through them; mine seems to be the only one with no Sorry. Gobsmacked to say the least. I don't think i am being petty here it doesn't take much to say Sorry does it? 
To any one else who complained i would be interested to see what your response was?
& to EastEnders you have lost me as a viewer, all respect gone.

Do i look like a mother who needs to be educated about Talipes? 
I've seen it at its worst. My son has Bilateral Talipes at a score 6 on both feet... Don't talk down to me because you have learnt from a midwife.











Previous Blog Posts.
 A few of the Response's from the Twitter World 
 
 
 
 

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